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E
erick38279915xuo6
Participant
June 13, 2025
Answered

Ayuda con problemas visuales en Creative Cloud y lentitud

  • June 13, 2025
  • 2 replies
  • 199 views

Hola comunidad, ¿alguien ha tenido este problema?

🔧 Estoy teniendo un fallo visual en Adobe Creative Cloud Desktop, se ve con los colores completamente distorsionados (adjunto captura). Además, cuando uso Photoshop y After Effects, los programas se demoran mucho al guardar archivos o al abrir proyectos.

Ya probé reiniciar y cerrar procesos, pero sigue igual. ¿Puede ser un problema con los drivers, aceleración por hardware o algo más?
Cualquier consejo o experiencia me sería de gran ayuda. ¡Gracias de antemano!

Correct answer John T Smith

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 13, 2025

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
June 13, 2025

Moving this thread to the Creative Cloud forum. For issues with After Effects and Photoshop, please create separate posts on their respective forums. Here are the links:

After Effects

Photoshop

We're happy to help.


Thanks,
Nishu

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