Behance “Switch Adobe ID” suddenly returns “Email or password does not match”

Hi everyone,

I’m experiencing a strange issue with Behance’s Switch Adobe ID feature, and I’m wondering if anyone else is experiencing the same problem recently.

The problem occurs when I go to:

Behance → Settings → Switch Adobe IDs → Connect another Adobe ID

I enter a valid Adobe ID and the correct password, but Behance immediately shows:

“Your email or password does not match. Please make sure you enter your Adobe ID password.”

However, the credentials are definitely correct.

I can successfully log in to:

• Adobe’s website using the same Adobe ID and password

• Behance directly using the same Adobe ID and password

So the problem only occurs when trying to switch the Adobe ID from within an existing Behance account.

I also checked the request in Chrome Developer Tools. The request made by Behance is:

POST /connect/adobe/profile_migration_options

and the server responds with:

HTTP 401 Unauthorized

This feature was working normally for me before, but it suddenly stopped working recently.

Has anyone else encountered the same issue in the last few days?

In particular, I’d like to know whether the Switch Adobe ID / Behance profile migration service is currently having a backend or authentication problem.

If anyone has successfully used this feature recently, please let me know as well.

Thanks!