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Eicoo
Participant
March 20, 2023
Question

Being automatically signed out of all Creative Cloud Apps

  • March 20, 2023
  • 2 replies
  • 199 views

I have been getting automatically signed out of all CC Applications, I cannot stay logged in for longer than 30 seconds. I have reinstalled CC, made sure my Apps were updated, cancelled my subscription and remade it, and have sat through multiple support sessions (chat and phone call) just to go through the same 4 questions and get disconnected / hungup on.

I'm about to give up and just cancel Adobe all together for how awful the support has been but I wanted to see if the community could pick up their slack. Happy to provide logs or other information, just ask. Ignore Topic tags would not let me submit without checking all of them.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
March 20, 2023
Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
March 20, 2023

there's nothing on adobe's end that would sign you out.  ie, something on your computer is causing the problem.  a prime suspect is antivirus software, but other software that monitors your computer and its activity is also suspect.