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Participant
October 3, 2021
Question

Being forced to log in

  • October 3, 2021
  • 3 replies
  • 198 views

How can I stop being forced to log in every time I look at a document?  I can't even close adobe to check my email.  Is there an alternative to adobe yet?

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    3 replies

    Legend
    October 13, 2021

    I don't know why this happens to some people, it's certainly bad, but why would you close your Adobe software just to look at your email? Seems much better to keep it running.

    Nancy OShea
    Community Expert
    Community Expert
    October 12, 2021
    quote

    How can I stop being forced to log in every time I look at a document? 

    ==========

    What kind of document -- PDF?

    Which version of Acrobat do you have?  The FREE Acrobat Reader or a paid Acrobat Pro DC plan?

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    October 12, 2021

    first, reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


    if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials