Benutzerkonto Passwort und E-Mail vergesssen

Question

Hallo liebe CommunityIch habe etwa vor einem Jahr für meine Frau ein Account erstellt. Doch leider wissen aktuell weder sie noch ich über das Passwort nch über die verwendete E-Mail bescheid. Die Progromme/Apps lassen sich alle öffen, jedoch wenn wir uns in der cloud anmleden wollen, können wir das nicht, weil wir die Zugangsdaten nicht mehr wissen. Wie können wir dieses Problem lösen? Hat hier jemand eine Idee?

kglad · Answer

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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