Participant

Answered

Beware of Apple Big Sur beta...

Forum|Forum|5 years ago
July 8, 2020
10 replies
32330 views

Hi all,

Just a quick note of caution for anyone considering testing the latest MacOS 11.0 "Big Sur"... Initial reports suggest that the CC suite works fine, which is true, in that the apps open (PS, Illustrator etc). However, Adobe CC Libraries within those apps don't seem to be working yet.

From my testing, no resetting, re-installing etc makes a difference.

I know that the public full release of Big Sur is not for a few months, but I expect the public beta to drop in a couple of weeks, and I want people to go into that with their eyes open.

This is a beta at this stage - It is NOT Adobe's fault if everything is not working 100% on day one.

Libraries

This topic has been closed for replies.

Correct answer David__B

Here is an Adobe article reinterating these are uncharted/unsupported waters
https://helpx.adobe.com/download-install/kb/macos-big-sur.html

The article will be updated with any known limitations once the OS is officially released

Be sure to report any issues you encounter to Apple through their beta release channels

chanaart

Community Expert

Thank you.

I have Big Sur with my new computer and all of a sudden could not even save..after 2 hours with Apple care on the phone theywere able to solve the issue by going to the terminal and fixing some code...what a pain!!!

L

LukeS01

Participant

Acrobat is now working with Beat 8.

David__BCorrect answer

Adobe Employee

Here is an Adobe article reinterating these are uncharted/unsupported waters
https://helpx.adobe.com/download-install/kb/macos-big-sur.html

The article will be updated with any known limitations once the OS is officially released

Be sure to report any issues you encounter to Apple through their beta release channels

M

Mira0101

Participant

Big sur has been release publicly, it is no longer in beta. Yet your page falsely states that it is in beta and that you're "working on it"

what is the ETA for this?

It's shameful that such a large corporation as Adobe is incapable of supporting their most widely used product. It reflects poorly on your brand, your customer's trust and, most importantly for your ability to make people like me commit to continuing to paying for your software.

How can you look at your customers with a straight face and tell them your software is not supported on a major operation system?

Maybe you need better engineers? Or better managers? Or is it your support staff that is incompotent and didn't advise you to start working on supporting big sur before it was released?

Whatever it is, you should prioritize it.

T

Test Screen Name

Legend

INCORRECT. "Big sur has been release publicly, it is no longer in beta. " This is simply not true. As of today, 20 September 2020, it is not yet released. There is a public beta which Apple call a "Preview". A Preview is not a release, it is still a beta, and it is still something only a fool would install on a live machine, leaving themselves unable to do important work. If you do this, and have any problems, it is ENTIRELY your fault, and you can expect zero sympathy or help.

Screen shot, 20 Sep 2020

The page still says "Coming this fall".

beinbagger

Participant

I can confirm that Adobe Acrobat is absolutely not compatible with Big Sur it crashes every time I try to open a document. Please work faster get up to speed with compatibility on these advance releases.

thank you!

S

Steve K Walker

Inspiring

I'm amazed that there are complaints about Adobe being slow to update their Apps so that they can be compatible with an OS that hasn't officially been released.
You can be 100% sure that the Adobe engineers are working to make sure everything works properly by the time Big Sur is officially released. Before then (because you loaded beta software) you really have no case for complaining to Adobe.
The whole idea behind Beta software is that it isn't ready for production. Apple didn't release a Beta version to help you — they wanted feedback on what's wrong. So your observations about Big Sur should be directed at Apple — NOT Adobe.
It is also possible that the problem with Acrobat is a Big Sur problem — in which case, once again, Adobe would be talking to Apple and trying to sort it out through collaboration.
Although it is helpful for any bugs to be posted here, it isn't reasonable to moan at Adobe (unless of course, the problems persist when Big Sur is released and Adobe don't warn clients of any potential problems).
BOTTOM LINE:
Do NOT load beta software (from any company) on a production machine and expect it to work. Before downloading you would have signed an agreement to this effect. The problem is with the user — not the software vendor.

michbarbossa65

Participant

I am using Photoshop Elements 2020 - with the big sur public beta - and it is not working well. Entire image disappears when trying to select / erase / adjust. Reported to Apple. Hoping they will fix.

T

Test Screen Name

Legend

Yes, we're hoping the bugs will be fixed by Apple in time for the release. But experience shows this isn't always what happens. Unless you like to live dangerously, I suggest you hold of upgrading your live machine until the first dot release of Big Sur, if not later. Give it at least a month.

H

Hippo IT Management

Participating Frequently

A third party vendors software not working on a beta version of macOS is nothing to do with Apple. Apple make the OS, third party vendors are responsible for making their software work, not Apple.

V

Vito5CC8

Participant

I have started to use Big Sur beta and I have verified countinuous crashes of Adobe Acrobat DC that prevent to work with it. I hope that these bugs will be fixed soon to avoid to downgrade to Mac OS Catalina.

D

Dave5FE0

Participant

I'm having the same issue with Acrobat Reader and Acrobat Pro. Open a PDF and within seconds they crash. I have tried completely uninstalling (including using the AdobeAcroCleanerTool), rebooted, then reinstalled. The problem persists. I have reverted to using preview.app to view PDFs, but obviously can no longer edit PDFS.

Any help would be appreciated.

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (CABackStoreIsUpdating_ (b)), function CABackingStoreEndUpdate, file /AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/QuartzCore/QuartzCore-911/LayerKit/utilities/CABackingStore.cpp, line 1399.

A

ackerthehacker

Participant

With Beta5, Media Encoder ane Adobe After Effects fail to update.

WestyPhotographyAuthor

Participant

Hi all - Quick update.

I am pleased to say that since Beta 4 (which I believe is also PB 1) - Libraries are working fine once again.

Obviously this could change again in a future Beta, but at least progress is being made.

S

supkat

Adobe Employee

Hi,

Thanks for letting us know.

Thanks,

Supriya

CC Libraries Team

S

Sparkle82

Participant

Thanks for this. Guess this might be reason haing trouble opening Premiere Pro / Rush as they don't appear under system perferences privacy section therefore can't grant them permission.

.