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Notis5CB5
Participating Frequently
November 19, 2023
Question

Black Friday is on window won't go away

  • November 19, 2023
  • 4 replies
  • 1599 views

I am trying to use the Creative Cloud app but since a couple of days there is a "Black Friday is on" message window over the application with a single "Upgrade now" button (which works) and everything else is disabled. I can't figure out a way to get rid of this window and use the app. 

Does anybody have a solution?

Thanks.

 

    This topic has been closed for replies.

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 24, 2023

    Hit Escape (Esc) key.

     

    Nancy O'Shea— Product User & Community Expert
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 24, 2023

      @Nancy OShea 

       

      others have reported that failing.  do/did you see that advertisement?

      C
      cc86797138
      Participant
      November 23, 2023

      Good morning:  I have had the same problem for a few days now.  You can only click to upgrade or X out of the screen.  I did have an error message when I got up yesterday morning but I didn't know what it was for.  It appeared to error as it couldn't do an upgrade.  I rebooted my computer and tried to open it again but the same ad was there, so I tried Esc but it didn't even blink.  I figured it would error again when it tried to upgrade and I would send a report.  Next time I will just send it :).  

      C
      cc86797138
      Participant
      November 23, 2023

      I downloaded the repair app and ran it twice and it worked.  Thanks for your help.

      C
      cc86797138
      Participant
      November 23, 2023

      I guess I responded too soon...the ad is back.  When will the ad stop running?  I will ride it out a few days and try again.

       

       

      I
      Adobe Employee
      intuitive_daydream98A4
      Adobe Employee
      November 20, 2023

      Hey @Notis5CB5, sorry to hear that you are stuck here. Are you also not able to click on X button on top right corner? Is that disabled? 

      Please share logs from machine using log collector tool link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      Also, do try preseeing escape key once to check if it make any difference.

       

        T
        timtyson
        Participant
        December 15, 2023

        The X button in the top right corner is completely hidden on my screen until you just happen to mouse over it. I've wasted a rediculous amount of time with this issue. Come on Adobe: You can do better than this!

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        December 15, 2023

        @timtyson 

         

        you're still seeing black friday deals?

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 19, 2023

        reset the cc desktop app by making sure it's in the foreground, then press:

        Win: Ctrl + Alt + R
        Mac: Cmd + Opt + R

        N
        Notis5CB5Author
        Participating Frequently
        November 19, 2023

        Nothing is happening. I also tried ending the process from the task manager, then starting cc again, but the same thing happens. 

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 19, 2023

        assuming you have an active subscription, ie, check https://account.adobe.com and signed out and back into the cc app with the confirming id/passwod:

        repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


        if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

        if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


        if that fails, do a clean cc install carefully following each applicable step:

        uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

        then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

        clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

        check for, and if available, update your os

        if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

        if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

        restart your computer (don't skip this)

        reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

        use the desktop app to install your cc programs/trials

        NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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