Blank Page creative cloud

Hello
I have a blank page (also a lot of my colleagues)

with creative cloud desktop.

I tried a lot of things ...

I uninstalled the complete suite from windows. i used adobe creative desktop cleaner.

i deleted the oobe folder.

I deleted the entries in the registry.

When i install adobe creative i can put my password, there is a download, then a blank page ....

I have a windows in 1909
could you help me please
thank you

This topic has been closed for replies.

Community Expert

do you have a 64 bit os?

Participant

Hello
my windows is 64 bit and i dont have in my profile any special characters:

Community Expert

then, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

Sign up