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Anirog
Known Participant
April 27, 2023
Answered

Blue arrows in creative cloud menu bar but file syncing shows up to date

  • April 27, 2023
  • 1 reply
  • 6485 views

Hi, I have the creative cloud app installed on my Mac, in the Menubar icon it shows the blue arrows which after a Google search tells me "New files or files that have been edited have an icon with blue arrows to indicate that they are currently pending a sync." when I click on the menu bar icon and open the creative cloud app then click the cloud icon top right I see a green tick and it says "File Syncing up to date"

 

Not a huge problem but as a newbie I'm wondering if this is normal?

 

I have Lightroom, Lightroom Classic and Photoshop installed, but I haven't opened Photoshop yet, when I open Lightroom and Lightroom Classic they both show the green tick and say all files are up to date. 

 

Menu Bar Icon

 

 

 

Creative Cloud App

Correct answer kglad

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

if that fails, restart your computer.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 27, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

if that fails, restart your computer.

Anirog
AnirogAuthor
Known Participant
April 28, 2023

@kglad Thanks for your help, restarting my Mac fixed the issue 😀

kglad
Community Expert
Community Expert
April 28, 2023

good to hear, and thank you for the update!