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Fl_tch
Fl_tch
Participant
July 30, 2017
Question

Broken CC Library links between users

  • July 30, 2017
  • 1 reply
  • 762 views

Hi Guys,

I have two users on Adobe CC utilising the CC library. The Library has been shared between the users so they're using the same one. However, if a user creates a file with linked assets to the library, saves it, then the other user opens it, the links are broken.

Any help or advice appreciated,

Luke

This topic has been closed for replies.

1 reply

R
Adobe Employee
Ramesh_Encore
Adobe Employee
July 31, 2017

Hi,

Could you please try placing the assets which are linked to your "Creative Cloud Files" folder and then link those to the file you are creating? Does this help the other user?

Regards,

Ramesh.

Fl_tch
Fl_tchAuthor
Participant
August 2, 2017

Hi Ramesh,

Thanks for your response. I'm not clear on what you'd like me to do. Can you please elaborate?

Cheers,

Luke.

R
Adobe Employee
Ramesh_Encore
Adobe Employee
August 2, 2017

Hi Luke,

You mentioned that you are creating a file which has linked assets and saving it into your library. I am not sure where the assets you are linking with your file are placed. So, I am suggesting if you can place all the assets you are using for your libraries in "Creative Cloud Files" folder and share these assets with the other user and then you create your file and link it with the assets placed in "Creative Cloud Folder" and see if that works.

Regards,

Ramesh.

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