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jonob50062202
jonob50062202
Known Participant
March 7, 2018
Question

Browser upload problem

  • March 7, 2018
  • 2 replies
  • 676 views

I'm having problems reliably uploading to my cc assets page, via Chrome and Safari. I need to use browsers when working away from my computer to share files with myself and others, as a backup to a hard drive.

Smaller jpegs seem ok, but psd, zip fail after a few minutes. The progress bar appears, but when I check back, after a few minutes, it's gone, but no file has uploaded.

It's more reliable when loading files one by one, but this isn't a great workflow.

Files are typically 60-500mb.

Both browsers fail, either drag and drop, or via the 'Upload' button

This happens at 2 different locations, one ethernet connection, one wireless.

Uploading to ie Google drive, or  Apple iCloud, both work flawlessly.

This topic has been closed for replies.

2 replies

David__B
Adobe Employee
David__B
Adobe Employee
March 8, 2018

Hi Jono,

Sorry to hear about your difficulties.

A few additional questions

Data collection related questions

  • Is the Adobe ID you use here on the forums the same which is experiencing the issue (Y/N)?
  • What is your upload/download speed (can you run a speed test via www.speedtest.net)?
  • Are you behind a proxy (Y/N):
  • Are you using Firewall (None/Corporate/Local):
  • Do you log onto a domain?
  • Location where issue occurred (City, Country):

Creative Cloud App Version:

Operating System:

Could you test Chrome in incognito mode and see if it does the same thing?

https://support.google.com/chrome/answer/95464

Please get back to me when you have the chance.

Thanks

- Dave

jonob50062202
jonob50062202Author
Known Participant
March 8, 2018
  • Is the Adobe ID you use here on the forums the same which is experiencing the issue (Y/N)?
  • yes

  • What is your upload/download speed (can you run a speed test via www.speedtest.net)?
  • the wireless location is 60 down, 4.3 up, wired location is faster. EDIT 71 down, 18 up

  • Are you behind a proxy (Y/N):
  • no

  • Are you using Firewall (None/Corporate/Local):
  • no

  • Do you log onto a domain?
  • no

  • Location where issue occurred (City, Country):
  • London UK

EDIT

Sorry forgot this;

CC version 4.4.1.298

Mac os Sierra on one, El Capitan on the other

I have noticed that if I use the 'Upload' button via the 'Actions' drop down menu on the upper right of the page, uploading is reliable.

So maybe it's an issue with drag and drop, and the upload link button 'Or upload from your computer' that appears when a folder is empty. See below. I'll avoid using them.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 7, 2018

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

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