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P1XE1_PUSHER
P1XE1_PUSHER
Participant
June 8, 2022
Question

BUG: CC hangs when switching users - Mac

  • June 8, 2022
  • 1 reply
  • 212 views

Use case: I have a personal account and a work account. Because Adobe CC disables features when I switch accounts I've had to go back and forth to use some features in from my personal account that aren't available in my work account. 
Pre req: Have two different accounts with Adobe. Each account has different or slightly different apps/plugins/fonts/etc available to the user in account 1 vs account 2 

Repro:

  1. Sign into first Adobe CC account 
  2. Launch and use differrent or same tools as account 2. 
  3. Sign out of account 1
  4. Sign into account 2
  5. Launch or use different or same tools as account 1
  6. Sign out of account 2
  7. Adobe CC now hangs showing screen below.

Short term resolution: Quit adobe CC and re-start adobe CC. Waste 2 minutes while adobe CC figures itself out. 

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This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 9, 2022

Hi there,

 

We're sorry to hear about your difficulties. Could you please tell us how long do you see this screen? Is it possible if you can share the video of the issue?

 

Also, could you please share the logs from your machine to help us troubleshoot the issue you are seeing? You can use the Creative Cloud log collector tool to get the logs & then you may share them with me at tsaini@adobe.com.

 

We're here to help you, just need some info.

 

Regards,

Tarun

    P1XE1_PUSHER
    P1XE1_PUSHERAuthor
    Participant
    June 9, 2022

    I've installed the collector and will email them. 

     

    What app do you suggest I use for recording the screen?

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