Skip to main content
larss53600433
larss53600433
Participant
February 20, 2024
Question

BUG REPORT: Creative Cloud forcefully boots up with red exclamation mark and no explanations

  • February 20, 2024
  • 1 reply
  • 127 views

I have the app set to NOT boot up on login and that's worked for years.

Then about 2 weeks ago it has begun forcefully booting up showing a red dot with an exclamation mark as shown in the attached image here: 


 
Opening the app it shows the red dot with an exclamation mark on the cloud storage, but clicking it doesn't show me what's wrong. 

There's no errors, no error messages, there's no prompt appearing to ask me to do something. 


I have refreshed the app, rebooted, tried all the options I found online.
Checked the settings again.
I don't get what's wrong and the app itself isn't telling me what's wrong. 

The cloud storage isn't full, it's not even being used. 

Please Adobe.... just fix your app. 

I'm on Mac OS Monterey 12.7.1. 
On an Imac Pro (2017). 


 

 

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 20, 2024

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices