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Participant
Jan 24, 2023 5:35 PM UTC
Question

Cada dia Pior

[Moderator moved from Using the Community to Creative Cloud Services.]

 

After several attempts at quality support, I really saw that Adobe is not even the least concerned about professionalizing its technical support employees.
For a system as good as Adobe, every update is a step backwards for Windows. Bugs, crashes, errors, etc...
And with 99.9% of the times that support doesn't solve it, it offers American support, or email, that is, the same thing as NOTHING.
[edited by moderator]

I have work behind schedule because I can't use it for a program that I'm PAYING for, and I don't get the least bit of respect for solving my problems.
Now, what the system is good at, is charging 2x the same amount on your credit card. But watch out for that. then I ask, and those who are not, you simply STEAL in the face, it's worse than the PT.
I'm just not going to try anymore, I'm going to take a tranquilizer and try to edit, and wait for a program to come along that [edited by moderator] knocks you down.

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3 replies

kglad
Community Expert
Community Expert
Jan 24, 2023 7:47 PM UTC

i don't see any posts from you other than this one, so i'm not sure what support you received, but if you want help, what problem are you having?

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Nancy OShea
Community Expert
Community Expert
Jan 24, 2023 7:25 PM UTC

Creative Cloud works fine on my Windows system with latest updates.  Perhaps there is an underlying problem on your end.  But without more details, we can't assist.

 

Meanwhile, please ensure that your device meets current CPU, GPU and VRAM requirements.   Most Creative Cloud apps (latest versions) work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Hope that helps.

 

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Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
Jan 24, 2023 6:00 PM UTC

If you explain the issue you are having, perhaps we can help here on this forum.

Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

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