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stoymilk
Known Participant
January 28, 2023
Question

Can. anyone help me get rid of this folder in my Photoshop Files?

  • January 28, 2023
  • 1 reply
  • 1423 views

It was deleted over a year ago & for some reason it will simply not go away. 

 

Selecting it & deleting it does nothing. Sometimes if I try to "move" it, it will disappear suddenly when the files refresh, but it will come right back when I start up Photoshop again. Clicking into it gives me a "something went wrong" error. 

 

I've updated my Macbook Pro to most recent version (Venture 13.2)

I've uninstalled & re-installed Photoshop, reseting my preferences.

I've uninstalled & re-installed Creative Cloud

I went through to assets.adobe.com to delete it permenantly from the already deleted files.

I've restarted my computer.

I've tried syncing.

 

When I sync from Creative Cloud it goes away but comes back upon re-opening CC. 

 

I do not know what to do. I even talked to a customer support representative for almost 2 hours & they ended up leaving the conversation after multiple attempts at a fix.

 

Do I just have to accept it will always be there? 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
January 28, 2023

it's a lot easier for others if you copy your screenshots and paste them here.  requiring users to open 7 different attachments limits who's willing to help.

stoymilk
stoymilkAuthor
Known Participant
January 28, 2023

Thank you for the heads up! Sorry I haven't posted much on here. I'll paste them here:

Folder in question

 

View from CC

 

lol

 

View of assets

 

View from Photoshop

 

 

All deleted assets are permanently deleted

kglad
Community Expert
Community Expert
January 28, 2023

oh, thank you x 7.  it'll take me a while to go through them, but starting now.