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courtneyb15406250
Participant
April 7, 2022
Question

Can I make my Creative Cloud desktop the master to sync from?

  • April 7, 2022
  • 1 reply
  • 180 views

Hi There,

 

I keep running into a file syncing issue.  I use the CC desktop app daily, and keep my files in order how I like them there.  However, I've been running into some issues with having enough space on my computer, so I went through and backed up and deleted about 25GB of files.  Now, when I try to sync my files to CC (bc I share it with two other Designers), all the old files (which are still visible in the CC browser library) return to my computer and crash everything.  

 

I can't remember every single file I deleted to go back through and repeat it in the browser.  Is there a way to replace the master CC library with the set up I've organized on my desktop app?

 

Thanks in advance!

This topic has been closed for replies.

1 reply

Neelamk
Neelamk
Legend
April 8, 2022

Hi There,

 

We are sorry for your difficulties as you are unable to sync your files in Creative Cloud. To assist you better, could you please help us to know the below details:

 

>>What operating system are you using?

>>Is this on your iPad or on your computer?

>>Please let us know the Creative Cloud Version 

 

You can refer to the below link to understand about syncing in Creative Cloud:

https://helpx.adobe.com/in/creative-cloud/help/sync-creative-cloud-files.html

 

Regards,

Neelam

 

 

 

C
courtneyb15406250Author
Participant
April 8, 2022

Hi there,

Thanks for getting back to me. I'm on macOS Catalina Version 10.15.5, on
my macbook pro 2015, Creative Cloud version 5.6.5.58.

Please let me know how I can apply the settings / file setup from my
Creative Cloud desktop app to the browser view, so that the deleted files
don't get added back to my computer when I sync through the desktop app.

Thanks so much,
Courtney


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