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Elsa5EEC
Participant
November 22, 2020
Question

Can not open Illustrator cloud document !!

  • November 22, 2020
  • 2 replies
  • 6503 views
Hello! I have a problem opening my cloud illustrator documents.
 
I tried opening from the Creative Cloud > Your work > Cloud documents > Download, to export it locally, to restart and update the software and my computer.
 
But nothing works. Is there another way to get my files? It is urgent files I need. Thank you very much!
    This topic has been closed for replies.

    2 replies

    RoanRk
    RoanRk
    Participant
    August 27, 2021

    What worked for me is to duplicate it.

      S
      Stine5D38
      Participant
      September 28, 2021

      Duplicating the file helped for me aswell

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        November 22, 2020

        What happens if you go directly to your cloud storage online?

          https://assets.adobe.com

         

        Nancy O'Shea— Product User & Community Expert
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          Elsa5EECAuthor
          Participant
          November 23, 2020

          I does not work neither. I tried "export locally" from there but nothing. Also "download" does not work... 

          T
          Todd5E33
          Participant
          December 3, 2020

          I am having the same problem on 12-3-2020. Did you figure out a fix? Just wondering... Thanks, Todd

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