Can not open Illustrator cloud document !!

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Hello! I have a problem opening my cloud illustrator documents.

I tried opening from the Creative Cloud > Your work > Cloud documents > Download, to export it locally, to restart and update the software and my computer.

But nothing works. Is there another way to get my files? It is urgent files I need. Thank you very much!

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RoanRk

Participant

What worked for me is to duplicate it.

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Stine5D38

Participant

Duplicating the file helped for me aswell

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Nancy OShea

Community Expert

What happens if you go directly to your cloud storage online?

https://assets.adobe.com

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Nancy O'Shea— Product User & Community Expert

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Elsa5EECAuthor

Participant

I does not work neither. I tried "export locally" from there but nothing. Also "download" does not work...

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Todd5E33

Participant

I am having the same problem on 12-3-2020. Did you figure out a fix? Just wondering... Thanks, Todd

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