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Participant
Aug 4, 2024 11:47 PM UTC
Question

Can't access apps although I have an active subscription

The first screen shot is what I see on page Adobe Account
However when I click Access your apps and services whole page looks like the following. That I have expired subscriptions etc.

I also can't access my apps on desktop and Creative Cloud desktop app doesn't recognize my subscription.

 

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5 replies

kglad
Community Expert
Community Expert
Aug 4, 2024 11:51 PM UTC

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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Participant
Aug 5, 2024 3:04 AM UTC
Thanks for your message but all these methods seems unrelated to the fact
that my subscription is visible on one page on the website and not visible
on another.
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kglad
Community Expert
Community Expert
Aug 5, 2024 3:07 AM UTC

where's it visible and where's it not visible?

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