Can't access apps although I have an active subscription

Forum|Forum|1 year ago
August 4, 2024
1 reply
484 views

The first screen shot is what I see on page Adobe Account
However when I click Access your apps and services whole page looks like the following. That I have expired subscriptions etc.

I also can't access my apps on desktop and Creative Cloud desktop app doesn't recognize my subscription.

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kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

B

Barkin27946728j29iAuthor

Participant

Thanks for your message but all these methods seems unrelated to the fact
that my subscription is visible on one page on the website and not visible
on another.

kglad

Community Expert

where's it visible and where's it not visible?

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