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CEmktg
Participant
May 27, 2020 6:08 PM UTC
Question

Can't access Cloud Documents in Creative Cloud

Hi there,

 

I get a perpetual loading screen when I try to access Files -> Cloud Documents in Creative Cloud. I've tried logging in and logging out, restarting my browser, trying it in a different browser, etc. Is the service down? I'm encountering the same issue on multiple accounts.

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1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
May 27, 2020 6:17 PM UTC

There are multiple issues across multiple Adobe sites at the moment which are slowing or preventing access to those sites and services, as detailed here:

 

https://community.adobe.com/t5/get-started/adobe-login-errors/td-p/11163506

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