Can't access Creative Cloud files

Question

Help! I'm trying to download all my creative cloud files to my desktop and it seems impossible. I have made them all available for offline use but they aren't showing up in my local folder.  The files in question were created using Adobe Sketch / Fresco on an iPad pro. I can ony open 2 files through the app or a browser - these have the file extension .PSDC but all of my other files seem to have the extension .GEM (screenshot below) and they do not have the option to open. Ideally I just want to download all the folders and contents from Creative Cloud to my local drive - is there any way to do this? Have been looking for solutions for an hour now - why is it so damn hard?! Hardware: 2021 24inch M1 iMac / OS: Big Sur 11.4  / Apps: latest Adobe apps

carlop18791709 · Answer

Hi @Jesse-Birch-Design , I have this exact problem. Did you ever manage to figure it out? I really need to download all the files but many are GEM files and there is no download option for those ones. I can't find anything on google about it either, only this discussion thread &#128542;

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded