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Participant
March 1, 2024
Question

Can't access my expired account

  • March 1, 2024
  • 1 reply
  • 175 views

I graduated college in April of 2023. I had access to Adobe through my school.  Once I graduated, I lost all access to my former accounts.  I created a new personal account and I cant login but the profile is still there .  How do I get access?  My old username is Nataliesherlock.

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1 reply

kglad
Community Expert
Community Expert
March 1, 2024

contact your administrator.

Participant
March 1, 2024

Am I able to just relink that accoount to a new one because I don't have contact with that professor?

kglad
Community Expert
Community Expert
March 1, 2024

if you subscription was administered by your school, you need to work with the plan admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html