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Can´t access my files on Creative Cloud. "Page temporarily unavailable. We will return soon." "We are working quickly to resolve the problem and apologize for the delay. Check back later or visit our website for status updates. In addition, you can g

Forum|Forum|11 years ago
April 16, 2015
1 reply
1953 views

Hello,

For a few days I have been trying to access my files on Creative Cloud web without success. I´ve got this message only:

"Page temporarily unavailable. We will return soon."
"We are working quickly to resolve the problem and apologize for the delay.
Check back later or visit our website for status updates.
In addition, you can get help in the forums of the Creative Cloud.
Thank you for understanding!"

(I used Google Translate)

Somebody help?

This topic has been closed for replies.

Correct answer Ken G. Rice

Unchecking made me stay offline, without internet connection.

Not sure if you have managed to resolve this issue yet or not. I do not not what the contents of your proxy script are but this is something you (or your company) will need to resolve.

Ned Murphy

Legend

Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.

JoãoCRFonsecaAuthor

Participating Frequently

Hi Ned,

Doesn't work neither with Chrome nor I.E.

What about a proxy server or firewall blocking some door? Do you think it could be possible?

Thank you.

Ken G. Rice

Participating Frequently

You do not need ?&promoid=KRUVP at the end of the url but it should not matter.

One thing to check is if your hosts file is modified. Open the Command Prompt and type: notepad %systemroot%\system32\drivers\etc\hosts

This will open a read-only copy of your host file in Notepad. Are there any entries in this file regarding adobe.com?

The other thing you can do is open the Developer Tools in the Chrome browser. On Windows press Ctrl + Shift to open them. Switch to the Network tab. Reload the page by pressing Ctrl + r. Check for any 4xx or 5xx errors which should be colored red.

Post screenshots of your results or send me a private forum message with the information.

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