Pierre27740735epwq

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Question

Can't access my paid software

Forum|Forum|2 years ago
August 8, 2023
1 reply
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my adobe creative cloud subscription ends on august 28 and yet, although I still have access to some sotfware (photoshop, indesign, bridge and lightroom,) premiere pro, dreamweaver, Audition, media encoder and illustrator are in trial version 3 weeks before the end of my agreement.

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

p.s. don't forget your subscription will automatically renew unless you explicitly cancel. if you have questions, ask.