Can't activate my new subscription

Forum|Forum|10 months ago
April 6, 2025
1 reply
1303 views

Hi All

This page is temporarily unavailable. Please try again later.

There's something wrong on our end. If this continues to fail, please contact Customer Support tto redeem your code.

This is for

Adobe Creative Cloud 20GB:Photoshop&Lightroom|Student/Teacher|1 Year|PC/Mac|Digital Download

This was purchased from Amazon directly.

Help please

Collaboration

kglad

Community Expert

what's your account show, https://account.adobe.com

C

Clever_contributors9198Author

Participating Frequently

Thanks for the reply, I have had a look and it is asking me to add a payment method as it wants me go onto a payment plan. I bought the original plan as a pre paid license for one year and I don't want to have to pay on a subscription basis. The account says my current subscription is now suspended.

Is there anything I can do?

kglad

Community Expert

if money has been taken by the amazon vendor, ask them for help or for your money back.

and generally, amazon vendors sell redemption codes. is that what you purchased?

Adobe Creative Cloud 20GB:Photoshop&Lightroom|Student/Teacher|1 Year|PC/Mac|Digital Download

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