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igord81317405
igord81317405
Participant
Jan 20, 2021 11:06 AM UTC
Question

Can't connect to Adobe Cloud plus can't run Camera Raw through Bridge

Hi,

I can't run Camera Raw through Bridge and can't connect to Adobe Cloud, the icon is greyed out and I am getting a message: check your firewall and time settings. Yesterday everything was o.k., I have no firewall nor messed with time settings......

 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 20, 2021 2:46 PM UTC

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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