Can't connect to Adobe servers [Branched from unrelated topic]

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ADOBE SUPPORT CHAT IS COMPLETELY USELESS.

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Larry DrumsAuthor

Participant

I haven't been able to access my CC Desktop app for over a week. I haven't been able to use Illustrator. All I keep getting is error messages telling me that I can't reach Adobe servers. Was on with chat support for alomost 2 hours with 4 different agents and nobody can tell me why. None of the so-called "fixes" worked. Funny that I can access Adobe and my account online until the cows come home and Adobe doesn't miss a beat taking my subscription from me every month. Also, I can not uninstall any of my Adobe programs either. Adobe is about as dirty and sinister as it gets.

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Nancy OShea

Community Expert

You resurrected an old topic that's unrelated to your issue. I have moved & branched this to a new topic for you.

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud, etc... Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

TLS 1.2 connections are required to connect to Adobe Servers now. Please upgrade your system and browsers as required. See below for more details.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

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