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Marianacervantes
Participant
Jul 6, 2020 8:41 PM UTC
Question

***CAN'T CONTACT CUSTOMER SUPPORT ***

I can not use my creative cloud, I get free days (60) because i was paying a double suscription (that i never autorize) and its suppost that i was going to have my money back for the extra months that i was paying. And now if i want to open creative clous or some app, I read a announcement that say "you only have 3 free days" when is supposed i have one more month. 

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Jul 7, 2020 12:57 AM UTC

Hi Mariana,

It's sounds like your software may have reverted to Trial mode.  See link below.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Also please confirm your PAID Creative Cloud plan is active by logging-in below.

https://account.adobe.com/plans
If you still need help, scroll down to Contact Adobe button on the same page.

 

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Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Jul 6, 2020 9:01 PM UTC

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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