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C78S
C78S
Participant
December 20, 2023
Question

Can't delete folder

  • December 20, 2023
  • 1 reply
  • 958 views

I havea folder in my CC files that I cannot delete. I mean, I deleted it, but it keeps showing up, and when I click on it i get a "something went wrong message" telling me to restart the app.

 

This does nothing.

 

The folder is not visible in the online version of my Files, but it is visible in-app, and when I save something from a program.

 

I have tried renaming: doesn't work.

I have tried moving the folder: doesn't work

When I try to open it on the web, it says "Sorry, the cloud document is not available".

 

It's driving me nuts.

 

Is it my office firewall? It doesn't affect any other files though.

 

I've tried restarting my computer, but nothing changes.

 

I tried pausing sync, then deleting the folder. This worked for the CC app, but it was still showing when I tried to save something from Photoshop/Illustrator to my cloud files. Then, when I restarted my computer it showed back up in the CC app.

 

How can I get rid of this folder???

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 20, 2023

    i think you're discussing your cc sync folder.  if so, just use the first link below.

     

     

    use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

     

    if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

    C78S
    C78SAuthor
    Participant
    December 21, 2023

    I checked in all those places, and the folder isn't in any of them, and neither is any data that would have been in the folder.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 22, 2023

    contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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