Can't download from Market

Forum|Forum|10 years ago
July 28, 2015
6 replies
1996 views

When I click the download icon on a asset absolutely nothing happen.

Thank you

File sync

This topic has been closed for replies.

Correct answer kevk61

It works for me now, just tried it - 7 months have gone by since my last post here and I am now on el Capitan rather than Yosemite, with Creative Cloud Application version 3.5.1.209

I don't know which change in those 7 months made it start working.

Kevin

E

erikas1034012

Participant

Did you ever find a solution for this? I'm having the same problem. Spent 2 hours on a chat session with adobe last night and it's still not fixed.

K

kevk61Correct answer

Participating Frequently

It works for me now, just tried it - 7 months have gone by since my last post here and I am now on el Capitan rather than Yosemite, with Creative Cloud Application version 3.5.1.209

I don't know which change in those 7 months made it start working.

Kevin

A

amattick

Participant

Ok, killing the CC Library 32 * process in the Task Manager fixed it for me. Libraries were recognized, and the Download button started working again.

The fix is described here in this thread:

Need help with this message: "Something went wrong initializing Creative Cloud Libraries"

Jeffrey_A_Wright

Legend

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

K

kevk61

Participating Frequently

Fails for me on OSX 10.10.5 (Yosemite)...click on the download icon for a Market asset gives absolutely no response.

The only way I can get a market asset is to do it via my Windows 7 machine where it works a-ok, then the asset auto-syncs over to my Mac.

Killing "CCLibrary" on my Mac via activity monitor does not fix it for me - CCLibrary restarts as expected but still does not allow for asset download. I have retried several times. (see CC2015 Error on PC: "Something went wrong initializing Creative Cloud Libraries" - how to repair?)

Another symptom that may be related is that the CC app randomly logs me out and requests I sign in again. This happens frequently - e.g. in the last 2 hours it has happened about 3-4 times I think. oops there it goes again as I am typing this.

(30 min later...) Jeff - I have just created a clean ACC.log which covers: Start CC; log in; do nothing at all; CC logs me out; I quit CC. Can I sent it to you somehow in case it helps?

Kevin

A

amattick

Participant

Same deal here. Used to work fine. I've downloaded many market assets in the past. Now clicking the Download button does nothing whatsoever (No choice of library, etc).