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Participant
Sep 21, 2024 7:08 PM UTC
Answered

Can't export/download images from Creative Cloud (android)

I'm using Adobe Creative Cloud on my S24 Ultra, app version 6.10.1, and I cannot simply download image files. 

I have created an image in Photoshop on my PC, saved to my Creative Cloud files and the only option I have on the app is to Share to another application - I don't want to do that, I want to download it to my device.

I have tried both PNG and JPEG formats.

Is this a limitation of the app? Quite basic if you ask me?

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kglad
kgladCorrect answer
Community Expert
Sep 21, 2024 7:30 PM UTC

the lcoal sync folder has been discontinued.

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Sep 21, 2024 7:30 PM UTC

the lcoal sync folder has been discontinued.

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

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Participant
Sep 21, 2024 7:36 PM UTC

Thanks, that's disappointing... and inconvenient!

I'll work around it

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kglad
Community Expert
Community Expert
Sep 21, 2024 7:40 PM UTC

most people just switched to another cloud file service like google cloud or onedrive etc.

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