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Participant
September 29, 2021
Question

Can't find Adobe PCD and SLStore folder on my computer

  • September 29, 2021
  • 1 reply
  • 3805 views

Hello, I am using a PC with window 10.

 

I'm trying to open Creative cloud, but the app tells me that I've been signed out and need to sign in. However, each time I press "sign in", the same message appears over and over again. So I tried to find the Adobe PCD and SLStore files to change permissions and fix the problem, but I am not able to find them. I have activated "hidden elements" and "file name extensions" in my file explorer. I don't know what to do next.

 

*English isn't my first language, so sorry for my mystakes 🙂

 

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1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
September 29, 2021

Default, which Adobe applications and versions are you trying to utilize?  The Adobe PCD and SLStore folder are no longer used to license the recent versions of Creative Cloud applications.  For information on how to remove licensing information for newer Adobe Creative Cloud, applications see https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html.