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boyzgranny
Participant
Feb 21, 2022 4:34 PM UTC
Question

Can't get past 7day trial window

Somehow I have 2 adobe accounts.  The correct one has my monthly subscription to CS Suite.  The other, which I suspect my employee signed up for has a 7 day trial.  I signed out of the second account and into the original one and can't open any of my apps.   I have attached a screenshot of the message.   When I click on the popup to close it the application closes.  I am using an Imac running High Sierra.  Help

 

Moderator note:  Image removed because it has your email address.

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    2 replies

    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Feb 22, 2022 3:56 AM UTC

    Did you mean Creative Cloud Apps subscription or Creative Suite? Creative Suite did not come as a subscription.

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

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    -Manan
      boyzgrannyAuthor
      Participant
      Feb 21, 2022 4:36 PM UTC

      Edited to add, I can open Id but not Ai or Ps

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