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boyzgranny
Participant
February 21, 2022
Question

Can't get past 7day trial window

  • February 21, 2022
  • 2 replies
  • 235 views

Somehow I have 2 adobe accounts.  The correct one has my monthly subscription to CS Suite.  The other, which I suspect my employee signed up for has a 7 day trial.  I signed out of the second account and into the original one and can't open any of my apps.   I have attached a screenshot of the message.   When I click on the popup to close it the application closes.  I am using an Imac running High Sierra.  Help

 

Moderator note:  Image removed because it has your email address.

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    2 replies

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 22, 2022

    Did you mean Creative Cloud Apps subscription or Creative Suite? Creative Suite did not come as a subscription.

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
      B
      boyzgrannyAuthor
      Participant
      February 21, 2022

      Edited to add, I can open Id but not Ai or Ps

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