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Participant
August 3, 2021
Question

Can't log in Creative cloud

  • August 3, 2021
  • 1 reply
  • 178 views

Hello Adobe Team,

 

I've tried to run creative cloud desktop but it simply don't work.

The application keep ask me to login again but it can't show the login page and keep running.

 

I've tried to:

1.restart my laptop(MacBook with Mac OS 11.4)

2.Upgrade my OS(Mac OS 11.4) 

3.Use CleanUpTool and download again.

4.Delete the file in OOBE and download again.

5.Clean up file in the following 

/ Library /Application Support/adobe
/ Library /Caches/adobe
/ Library /Preferences/adobe
then download again.
6. Do all of the above and download again.
 
None of the above have succeed.
I'm desperate.
Please help me out!!
This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
August 3, 2021

you're prompted to sign in, but when you try to sign in you see what?

 

another prompt to sign in?  if so, 2019+ cc app - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html older cc apps - https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html