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Participant
May 30, 2022 2:55 PM UTC
Question

Can't login: Creative Cloud Android app

Hello,
I've had this problem for a while now, I have tried restarting my phone and reinstalling the app.
I can't log in with any login option, and when I tap Continue with Adobe ID, I get the error "an error occured while authenticating. Please try again later"

Login on desktop or other computers is fine. I also can't login on the Creative Cloud website on my phone.

Any help would be appreciated. Thanks, Alex.

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    10 replies

    Participant
    Aug 18, 2022 5:29 PM UTC

    I have the same issue! Could you solve it? If yes, how?

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    kglad
    Community Expert
    Community Expert
    May 30, 2022 3:57 PM UTC

    what's your android version?

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    Participant
    May 30, 2022 4:19 PM UTC

    12

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    kglad
    Community Expert
    Community Expert
    May 31, 2022 3:55 PM UTC

    using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

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