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Participant
May 30, 2022
Question

Can't login: Creative Cloud Android app

  • May 30, 2022
  • 2 replies
  • 393 views

Hello,
I've had this problem for a while now, I have tried restarting my phone and reinstalling the app.
I can't log in with any login option, and when I tap Continue with Adobe ID, I get the error "an error occured while authenticating. Please try again later"

Login on desktop or other computers is fine. I also can't login on the Creative Cloud website on my phone.

Any help would be appreciated. Thanks, Alex.

    This topic has been closed for replies.

    2 replies

    Participant
    August 18, 2022

    I have the same issue! Could you solve it? If yes, how?

    kglad
    Community Expert
    Community Expert
    May 30, 2022

    what's your android version?

    Participant
    May 30, 2022

    12

    kglad
    Community Expert
    Community Expert
    May 31, 2022

    using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human