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Participant
November 28, 2020
Question

Can't login for school on ipad

  • November 28, 2020
  • 2 replies
  • 622 views

I just got a new ipad to help me do my school work. My university has an enterprise account, and I just don't understand what that includes. Lightroom is listed under one of the mobile apps it offers, but when I try to login, it says "frame load interrupted."

When I try to login to creative cloud, it says "failed to connect to server." 

I've reached out to one of my professors, and I'm just not sure where to turn next. Any help is appreciated!

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2 replies

Participant
November 29, 2020

Yes! It’s downloaded but I can’t login. --
Kayla Brooks
Pronouns: She/her/hers
Program Director
WUTM 90.3 The Hawk
Assistant Editor Her Campus UTM
The University of Tennessee at Martin
<personal info deleted -kglad>

kglad
Community Expert
Community Expert
November 29, 2020

confirm that your ipad can connect to the secure adobe servers by checking, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

p.s. don't publish personal info on public websites (adobe's or anyone else's).

kglad
Community Expert
Community Expert
November 29, 2020

is the cc app installed on your ipad?

if so, are you signed into the app with the account your school assigned to you?