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Participant
April 14, 2021
Question

Can't open a file shared with me for review

  • April 14, 2021
  • 1 reply
  • 1622 views

I received an invitation over email to review a document through the Adobe Creative Cloud. When I click on the link it asks me to login and once I do, I can't seem to access the shared document. I can see it in my dashboard on the 'Shared with you' tab but when I click on it, instead of opening the file, it redirects me to the 'Files' menu and 'Synced files' page where it says that I have no synced files. I'm stuck in a loop trying to open the document and there is no other options to view the file (other than Leave). They have shared the same file with me using multiple email accounts and it's always the same problem. They also shared it with someone else and there was no issue. Any ideas as to why I can't seem to get it open? Thanks!

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1 reply

kglad
Community Expert
Community Expert
April 15, 2021

can you right click it and see if you have options.

Participant
April 22, 2021

I didn't but I figures it out, is was chrome that was messing it up, I opened the shared link in Firefox and opened right away. Thanks!