Can't permanently delete files from CC archive

Forum|Forum|5 years ago
August 7, 2020
1 reply
592 views

I have 1800+ files in my CC deleted filed folder. Most of these are auto-saves from Premiere projects. My 100GB of space is nearly full, so trying to create more. But it won't let me delete the files. I keep getting a "Could not delete some assets permanently" message. Say wha?

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Oast One

Participant

Stunned that Adobe hasn't replied to this. I have the issue too (and so do many other people, it would appear). How do I get rid of the GBs of undeletable files clogging up my CC space?

Nancy OShea

Community Expert

Hi @lehestro,

1. This is NOT Adobe support. This is a user-to-user community.

2. Use Ctrl + Click to select multiple files. Use Shift + Click to Select All files in your deleted files folder.

3. Use your keyboard's Delete key to permanently remove them.

Nancy O'Shea— Product User & Community Expert

lehestroAuthor

Inspiring

Yes, I know but sometimes special people do chime in. Like yourself! So thank you for your suggestion. However, it doesn't really work well when there are 1000s of files in there. It often times out, or like above, some things just won't delete. No matter how much I hit that 'delete' key 😉

And you still have to scroll scroll scroll scroll scroll. Deleting files shouldn't take an hour or more. So I thought it should be noted here for other users to comment on.

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