Can't run CC after install

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Hi adobe fam,

I have been trying to install and run Adobe CC but keep getting these error messages. I have uninstalled and reinstalled at least 5 times, restarted my computer many times, and still keep getting that error. Please help..

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John T SmithCorrect answer

Community Expert

That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

John T Smith

Correct answer

Community Expert

That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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Preston24724088f4phAuthor

Participant

Thank you John. I downloaded the latest visual studio and not Adobe CC totally runs. Thanks!

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John T Smith

Community Expert

If you will click to mark my answer as correct other users will see it at the top

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