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Participating Frequently
May 29, 2018
Answered

Can't save files in the Creative Cloud folder with Sync active

  • May 29, 2018
  • 7 replies
  • 9002 views

This just started happening within the past few weeks. Whenever I save a file within the Creative Cloud directory, or any of it's subdirectories, I get this error:

"Could not save '<filename>' because the file is already in use or was left open by another application."

If I try to save a file in a CC directory using non-Adobe software, I get:

"You don't have permission to modify files in this network location. Contact the administrator per permission to make these changes."

It's been driving me crazy. My initial solution was to save to desktop (or anywhere else on my HD) and drag the file back into the Creative Cloud location. Although that began to frustrate me very quickly. Eventually, I figured out if I pause Creative Cloud's file sync, files will save normally 100% of the time.

So, something happened recently where I can no longer have sync enabled whenever I save a file. What's weirder is this is not about overwriting existing files. I can't use "Save As" to save as new file names either. The exact same message appears, and I usually find a 0 byte TMP file within the CC directory.

So for now, I turn off file sync while working so I can save properly, and resume sync at the end of the day. This never used to be the case though. What happened?

This topic has been closed for replies.
Correct answer puneeta95641987

Hi,

We have released the fix for the issue. It should have been updated automatically on your system. In case the core sync has not updated to version "3.0.3.6" on your machine then please follow the steps mentioned below:

1. Open Creative Cloud Application

2. Sign out from Creative Cloud Application.

3. Sign in again with same or different credentials.

4. Wait for few minutes.

5. Creative Cloud will automatically update itself to latest version.

Kindly let me know if you are still facing any issue after the update.

Thanks,

Puneet Aggarwal

7 replies

Participating Frequently
August 27, 2018

This doesn't work. I am on a Mac Pro running El Capitain with Creative Cloud 4.6.0.384 Sync is 3.1.0.8

This is also true on an Imac 27" 5k running High Sierra

Participating Frequently
June 15, 2018

Same problem here. I have to pause sync when saving a file. It's also annoying when auto save is on.

Adobe Employee
June 14, 2018

Hi,

Thanks for reporting the issue, the issue is reproducible at our end as well. A temporary solution (if you don't use file sync) is to disable file sync from the Creative Cloud app preferences. The developers plan to release a hotfix for the issue very soon.

Thanks,

Puneet Aggarwal

Participating Frequently
June 14, 2018

Thank you Puneet, please let us know when the hotfix is live so we can resume keeping file sync active.

puneeta95641987Correct answer
Adobe Employee
June 18, 2018

Hi,

We have released the fix for the issue. It should have been updated automatically on your system. In case the core sync has not updated to version "3.0.3.6" on your machine then please follow the steps mentioned below:

1. Open Creative Cloud Application

2. Sign out from Creative Cloud Application.

3. Sign in again with same or different credentials.

4. Wait for few minutes.

5. Creative Cloud will automatically update itself to latest version.

Kindly let me know if you are still facing any issue after the update.

Thanks,

Puneet Aggarwal

Participating Frequently
June 13, 2018

Exact same problem here, every bit of your description!

Hugely annoying.  Also running windows 10, no other software changes.

kayd92783205
Participant
June 13, 2018

Same problem! Any fix for this issue?

Participant
June 5, 2018

You can save only items on your HD when you put your files in a map, its after the update OS sierra 10.13.5

Participating Frequently
June 5, 2018

This is on a Windows machine, and related to Creative Cloud sync being on or off.

Kanikas
Community Manager
Community Manager
May 29, 2018