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dond20094863
Participant
November 26, 2018
Question

Can’t see all synced files on adobe.com

  • November 26, 2018
  • 2 replies
  • 726 views

After losing a bunch of photos because of my confusion over how the cloud storage works, I did some testing on moving my photos through the cloud storage and syncing via LR Mobile. The Your Work section never shows any of my work. I can only see my synced photos at creativecloud.com under the Recents category. If I click All Items I’m sent back to the Your Work section where nothing shows. If I go to lightroom.com my photos appear there but if I delete one and go look in the Deleted Files folder in the Your Work section the deleted file is not there. I can’t figure out what is going on. Does anybody else have this issue?

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2 replies

David__B
David__B
Legend
November 30, 2018

Hi Don,

All files and photos stored both on Adobe Creative Cloud and Photo Editor | Online Photoshop Lightroom  count against your overall storage qouta but function separately.

The deleted files area on Adobe Creative Cloud  includes synced/uploaded files to Creative Cloud files (including XD), mobile projects but not Lightroom, Spark or Document Cloud files. There are links to some of these other areas from the Your Work page.

I agree it's confusing how they all work together. Hopefully Adobe will continue to make improvements to make usage more clear.

Sorry for the confusion, hope that helps,

- Dave

D
dond20094863Author
Participant
November 30, 2018

Thanks Dave. I finally figured out that must be the case. I never use the cloud storage and it all seems pretty half-baked and unintuitive. I followed bad online advice even though I know to never delete anything ever until you're sure the files are somewhere safe. Thanks for taking the time to reply.

Don

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 26, 2018

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

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