Can't sign in [edited by moderator]

Forum|Forum|3 years ago
January 18, 2023
2 replies
244 views

I am physically unable to sign in. I open Creative cloud and it tells me im not signed in, so I click sign in and it loads for a breif second before popping up with the same thing over and over. I am unable to uninstall it because of the apps installed but I can't uninstall the apps without the stupid cloud so I am unable to do anything anymore and just in time for collage. I don't understand what the problem is. I have had the worst time ever. LITERALLY NOTHING I EVER TRY DOING WORKS

Cloud storage web assets

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Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert