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Y
Yeo5FCB
Participant
September 15, 2021
Question

Can't sign in on Creative Cloud

  • September 15, 2021
  • 1 reply
  • 182 views

I just renewed my membership and tried to open up Creative Cloud. However, everytime I try to sign in, it immediately says I've been signed out and must sign in again. I have tried uninstalling everything and reinstalling and restarting my laptop. I have also tried out the 'for Mac: ~/Library/Appl

ication Support/Adobe/OOBE/opm.db and trash it' method I saw on the community. Nothing seems to work for me. Please help me.

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1 reply

D
Dj_Creative_enthusiast
Inspiring
September 15, 2021

Hi,

 

Thank you for posting your query here.

 

Please share your Mac OS version. Also, please try the steps suggested in the following help article: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html#:~:text=Select%20the%20Creative%20Cloud%20desktop,again%20to%20your%20Adobe%20account. 

 

If you have followed the steps and still facing issues, please 

 contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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