Can’t sign in to Adobe account on my new MacBook.

Question

I am trying to sign in to my Adobe account on my new MacBook, so I can download Adobe audition. I am receiving a grey prohibitive symbol (seen attached picture), and therefore, am unable to sign in. Please help! Thanks.

John T Smith · Answer

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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