Can't uninstall CC from a Win10 laptop

Forum|Forum|3 years ago
October 5, 2022
7 replies
250 views

I installed the CC by mistake when I wanted another app. Now I want to uninstall it but it

says it is impossible. WHY? How is this connected to unwanted so called plans?

Cloud storage web assets

This topic has been closed for replies.

Nancy OShea

Community Expert

Are you certain Creative Cloud is actually installed on your device?

When you go to Win Start menu, do you see an Adobe Creative Cloud icon?

If it was recently added, it should be near the top. Otherwise, your installed app will appear further down the list. See screenshot.

Right-click on icon and select Uninstall. This presumes you have a computer user profile with administrative permissions allowing you to install/uninstall software.

If you do NOT have administrative permissions on this device, contact your employer's or school's IT dept for assistance.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

U

ufologenAuthor

Participant

did NOT work. Had help from Window support, they could not do it. Reinstalled Win10 - no result, still there. It says that since there is no app associated with this app, IT CANNOT BE UNINSTALLED. What the h--- are you doing? I don't want the CC covering 694MB in my system. You who created this masterpiece must know how to remove it. Your Uninstall app does npt dp te work. Give me a the solution, please!!

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

John T Smith

Community Expert

When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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