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Victor2458272155mt
Known Participant
February 28, 2024
Question

Can't uninstall my apps

  • February 28, 2024
  • 1 reply
  • 358 views

Hey, 

I don't pretend to renovate my subscription and I want to uninstall the apps, but when I try on creative cloud it shows it uninstalling, but don't uninstall, same thing by other ways.
If I want to try uninstall the creative cloud, it says it is needed for other apps.

I'm not sure If that's because of an bug but, I every time I try uninstalling the apps, it shows uninstalling, but didn't actually uninstall.

What to do?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 28, 2024



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

V
Victor2458272155mtAuthor
Known Participant
February 28, 2024

I wouldn't be making this post if this were actually working.
It says it's uninstalling, but it's not uninstalling

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 28, 2024

did you download the linked uninstaller?

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