Can’t Upgrade my Cloud Storage on the Photography plan?

Forum|Forum|4 years ago
March 31, 2021
1 reply
6254 views

I subscribe to the Adobe Photography plan, which includes a few iterations of Photoshop and Lightroom and includes 20 gigs of cloud storage. I burned through that pretty quickly, and thought I'd try to add more cloud storage to my plan. All I see, however, is an option to change plans wholesale. I can't upgrade my cloud storage at all.

What gives?

A plan that includes only Lightroom gives you access to 1 TB of clouds storage, but the one that lets gives me access to more apps, arguably giving me more need for the cloud storage won't let me upgrade?

I could jump up to the whole creative suite, gaining access to half a dozen apps and services I'll never use, but that just seems silly.

Anyone know how to work around this or any other options?

Cloud storage web assets

This topic has been closed for replies.

Correct answer Nancy OShea

Hi @Justplainpeeved,

Contact Adobe support via online chat. They will kill your current plan, waive the termination fees and enroll you in a new Photography Plan with a 1TB option which costs approx $10/month more.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy OShea

Correct answer

Community Expert

Hi @Justplainpeeved,

Contact Adobe support via online chat. They will kill your current plan, waive the termination fees and enroll you in a new Photography Plan with a 1TB option which costs approx $10/month more.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

C

Charles30865412q1bn

Participant

I have the same issue 2 years later, it's unbelievable we have to go through so much steps for something that basic.

kglad

Community Expert

just contact adobe support if it's too much. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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