Participant

Answered

Can't use creative cloud unable to reach adobe servers

Forum|Forum|5 years ago
December 11, 2020
5 replies
2176 views

It`s been a day since i get the message "unable to reach adobe servers", i have already unninstalled and installed creative cloud.

I need to download some adobe font for a project.

Very unhappy with this error, i cannot access my apps through creative cloud because it says i'm "offline", which i'm not.

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Sarah, I am sorry you are encountering so many problems using the Internet on the current computer. I am also showing that you recently contacted us and case ADB-16903786-G4D0 was closed due to lack of a response.

Please begin a new chat interaction at https://helpx.adobe.com/contact.html so that direct assistance can be provided to resolve the connection error. I would also ask that you review and bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which provides steps you can use to update your support case, so that is not closed due to lack of response in the future.

Jeffrey_A_Wright

Correct answer

Community Manager

Sarah, I am sorry you are encountering so many problems using the Internet on the current computer. I am also showing that you recently contacted us and case ADB-16903786-G4D0 was closed due to lack of a response.

Please begin a new chat interaction at https://helpx.adobe.com/contact.html so that direct assistance can be provided to resolve the connection error. I would also ask that you review and bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which provides steps you can use to update your support case, so that is not closed due to lack of response in the future.

K

kelementt

Participant

I have been fighting this problem all day. In my case I've found that Creative Cloud will not connect unless I disable every network adapter in Control Panel\Network and Internet\Network Connections other than my main adapter.

Creative Cloud will not connect as long as I have any virtual machine adapters or VPN adapters enabled. Ridiculous. Every other app on my machine is connecting without issue. It's as if they bind to a random adapter for no reason whatsoever.

Peru Bob

Community Expert

Is your firewall or antivirus blocking it?

sarahsgrenalesAuthor

Participant

Not really, i dont use any antivirus besides windows and have also tried disabling both firewall and windows antivirus.

Now, i tried changing the windows account and seem to get by the same issue, even without account cache.

LinSims

Community Expert

Did you use the Creative Cloud Uninstall Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

sarahsgrenalesAuthor

Participant

Yes, twice 😞

LinSims

Community Expert

I think (I'm not certain) that what you need to do is sign out and then resign in to Creative Cloud using the Creative Cloud Desktop app.

Note: this is not an issue I've encountered, but the above is a solution I seem to recall seeing elsewhere in the forums. @Nancy OShea, can you weigh in? I think I've seen you respond to this sort of thing before and your knowledge is likely to be more accurate than mine.

sarahsgrenalesAuthor

Participant

I can't log off frol my account because the button "sign out" ia disabled. I guess that japonês because creative cloud senses I'm not "online". I've tried unninstalling and installing It again and It tales me back to my account.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded