CAN'T USE CREATIVE CLOUD WEB AND APP

Forum|Forum|2 years ago
October 5, 2023
1 reply
927 views

Hi, I need help with a creative cloud issue. I can't load any documents of my files, shared ones or my library. I can't use almost any part of the creative cloud web or the app, it says that there has been an error. I've tried signing out and in again but it doesn't do anything. Reseting the app doesn't work as well.

Bug

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kglad

Community Expert

any problem installing apps?

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community bugs">

S

Sofia.12Author

Participating Frequently

I didn't have any problem installing the apps. They're working alright, it's just creative cloud that doesn't work.

kglad

Community Expert

reset your cc app.

if that fails,

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

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