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djroe
djroe
Known Participant
Mar 27, 2024 3:40 PM UTC
Question

Can't use passkey to log in to Creative Cloud Desktop App

Hi, community!

 

Does Adobe's passkey implementation leave a lot to be desired? Why can I log into my Adobe account just fine on my web browser, but when I try to log in to the Creative Cloud desktop app, it does not work? It tells me to try another option. It makes no sense. I have tried signing out, quitting, rebooting, deleting and recreating my passkeys to no avail.

 

Web browser sign in: passkey works great

Creative Cloud Desktop app sign in: passkey does NOT work.

 

I'm running on two machines: An M1 MacBook Pro and an M3 MacBook Pro. Same behavior on both machines.

 

Please don't refer me to the Adbobe "Having trouble signing in" or "How to use passkeys" documents. I've tried everything in them and I am super frustrated.

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    9 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Mar 27, 2024 3:54 PM UTC

    you can't use passkeys with adobe.  do you want me to move your post to an "ideas" aka suggestions forum?

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    djroe
    djroeAuthor
    Known Participant
    Mar 27, 2024 3:57 PM UTC

    Thank you, but this is inaccurate.

    I just used my passkey to sign in to Adobe to reply to your message. It works through the web, but not through the Creative Cloud app. That is my issue.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Mar 27, 2024 4:14 PM UTC

    my error.  thanks for the correction.

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