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N
Nonestil
Inspiring
June 19, 2022
Answered

Cancel plan now, have it end after at the end of the year

  • June 19, 2022
  • 2 replies
  • 541 views

I would like to cancel the subscription now and use the software until the end of the 12 months that I bought. When I try to cancel the plan Adobe wants to end it right then and there and charge me 50% of what I still owe.

 

(None of the listed topics match my problem, so I just picked one)

This topic has been closed for replies.
Correct answer Nonestil

For anyone who doesn't want to accept these apologist's answers: Get to know your local laws and cite them to Adobe's customer support. They know full well that they can't get away with this crap if you were to escalate things and will cancel your subscription. They did so in my case because this clearly violates EU law - as was confirmed to me by a lawyer.

2 replies

N
NonestilAuthorCorrect answer
Inspiring
August 30, 2022

For anyone who doesn't want to accept these apologist's answers: Get to know your local laws and cite them to Adobe's customer support. They know full well that they can't get away with this crap if you were to escalate things and will cancel your subscription. They did so in my case because this clearly violates EU law - as was confirmed to me by a lawyer.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 19, 2022

As far as I know, cancel is IMMEDIATE not delayed

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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N
NonestilAuthor
Inspiring
June 19, 2022

What happens when I forget to cancel at the end of the 12 months? Will the subscription auto-renew for another 12 months or simply continue on a month-to-month basis with the opportunity to cancel at any time?

 

I would like to cancel now and then decide if I want to continue using the products when the time comes to renew the subscription. I fear that if I miss the sweet spot between cancelling and a possible auto-renew I will be forced to pay for another year.

 

Cancelling the plan seems like a hassle, not very customer friendly.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 19, 2022

You MUST cancel before your current subscription hits your one year date or it WILL renew... which is what you agreed to when you purchased the subscription

 

It does NOT convert to a month-by-month subscription that you may end at any time... that is only available if that was your original subscription purchase

 

Adobe will send you a reminder, but it is ultimately up to YOU to keep track of your renewal date and cancel your subscription before renewal happens

 

Log-in to your Adobe account and click this link https://account.adobe.com/plans if you don't know your date... remember, cancel before your renewal date

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p/12648724

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